1. Introduction
1.1 These terms and conditions govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full, including our Child Safety Policy, which can be accessed through the link made available on our website. Accordingly, if you disagree with these terms and conditions, or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 By using our website or agreeing to these terms and conditions, you represent and warrant that you have the authority and capacity to enter into and comply with these terms and conditions.
2. Definitions
2.1 In these terms and conditions, unless the context otherwise requires:
a. Alumni means former students, members or other eligible persons who register for an account associated with an Alumni Page.
b. Alumni Page means a site, page or portal created within the Alumnly platform by an Institution.
c. Alumnly Network Proposal means a proposal, order form, quotation or other commercial document provided by us to an Institution in connection with the Institution’s subscription to Alumnly.
d. Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
e. Australian Privacy Principles means the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth).
f. Business Directory or BD means the business directory module made available through the website.
g. Institution means any school, college, university, educational institution, association, organisation or other entity that registers with Alumnly to create, administer or manage an Alumni Page.
h. Institution Admin means an Institution, or an authorised administrator appointed by an Institution, registered to create, administer or manage an Alumni Page.
i. Membership Plan means a paid membership plan offered by us to an Institution from time to time.
j. Modern Slavery Act means the Modern Slavery Act 2018 (Cth).
k. Payment Gateway means the payment gateway connected or used by an Institution to process payments through or in connection with the website, including Stripe where Stripe is used as the default payment gateway.
l. Personal information has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not it is recorded in a material form.
m. Privacy and Cookies Policy means our privacy and cookies policy, as amended from time to time and made available on our website.
n. Sensitive information has the meaning given in the Privacy Act 1988 (Cth).
o. Stripe means the third-party payment gateway available at https://stripe.com/au, which may be used as Alumnly’s default Payment Gateway.
p. Sub-processor means a third-party service provider, platform, technology provider or processor that may process data or provide services in connection with the website.
q. We, us and our mean Alumnly Pty Ltd ABN 24 602 502 983.
r. Website means the Alumnly website, platform, applications, sub-domains, Alumni Pages and related services.
s. You and your mean any user of the website, including Institutions, Institution Admins, Alumni and any other person accessing or using the website.
3. Copyright notice
3.1 Copyright © Alumnly Pty Ltd, 2026.
3.2 Subject to the express provisions of these terms and conditions:
a. we, together with our licensors, own and control all copyright and other intellectual property rights in our website and the material on our website; and
b. all copyright and other intellectual property rights in our website and the material on our website are reserved.
4. Permission to use website
4.1 Ordinary users of the website may:
a. view pages from our website in a web browser;
b. download pages from our website for caching in a web browser;
c. print pages from our website for their own personal and non-commercial use, provided that such printing is not systematic or excessive;
d. stream audio and video files from our website using the media player on our website; and
e. use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
4.2 Institutions may create their own site within Alumnly as an Alumni Page, and register or appoint an Institution Admin for that Alumni Page. In addition to the permitted uses outlined in clause 4.1, Institutions and Institution Admins may:
a. customise and build the landing page for their Alumni Page by adding logos, themes, images, text and other details;
b. connect and configure their Payment Gateway for processing payments to the Institution’s Payment Gateway account;
c. manage their membership subscription plans and Alumni registration payment settings;
d. add additional administrators;
e. upload, add or invite their Alumni to register with their Alumni Page;
f. search and update Alumni contact and/or personal details;
g. create marketing lists;
h. create and manage events, fundraisers, jobs, photos, news, email newsletters, messages to Alumni, sales of items, and other features described on our product tour pages, website or platform;
i. manage and regulate the use of Business Directory services through the Alumni Page; and
j. deactivate or delete any Alumni account associated with their Alumni Page.
4.3 Former students, members or other eligible persons of an Institution which is registered with Alumnly and has an active Alumni Page may register as Alumni. In addition to the permitted uses outlined in clause 4.1, Alumni may:
a. register for their Alumni Page using their social login account, such as Facebook, Google or LinkedIn, or email;
b. log in to their Alumni Page;
c. manage and update their personal details, including personal details, work information and education information;
d. share stories, photographs and images with other Alumni;
e. volunteer to assist their Alumni community;
f. opt in or opt out of receiving notifications;
g. view other Alumni profiles, follow other Alumni, establish Alumni networks, seek assistance from fellow Alumni who have opted in to provide assistance, and send in-platform messages to other Alumni;
h. view and register for events added to the Alumni Page by Institution Admins, invite other Alumni to events, add comments and replies, and purchase tickets for Alumni events;
i. view, add comments and replies relating to fundraising activities posted by Institution Admins, make donations, and share details of fundraising activities by email and through external social media accounts, including Facebook and LinkedIn;
j. post job listings, apply for jobs listed on the site and send resumes to job advertisers;
k. display and list business details and promotions or advertisements about a business on their Alumni Page;
l. upload photographs, which may be viewed by other Alumni, community members and Institution Admins, and view photographs uploaded by other Alumni or Institution Admins;
m. view news articles posted by Institution Admins; and
n. purchase memorabilia added by Institution Admins.
4.4 Except as expressly permitted by clauses 4.1 to 4.3, or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.5 You may only use our website for your own personal, organisational or business purposes and must not use our website for any other purposes.
4.6 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.7 Unless you own or control the relevant rights in the material, you must not:
a. republish material from our website, including republication on another website;
b. sell, rent or sub-license material from our website;
c. show any material from our website in public;
d. exploit material from our website for a commercial purpose; or
e. redistribute material from our website.
4.8 We reserve the right to suspend or restrict access to our website, areas of our website and/or functionality on our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
5. Sub-processors
5.1 Our website includes features that enable users to interact with sub-processors, including Facebook, LinkedIn, X, Instagram, Apple and Google Play Stores, directly from our website.
5.2 Using the social media features on our website, you may:
a. share data or content from our website;
b. like or upvote content from our website; and
c. share details of fundraising and other events from our website.
5.3 You acknowledge that the use of any sub-processor is subject to the terms and conditions of the relevant platform operator and that the use of any personal information transferred to those platforms is subject to the privacy policy or notice of the relevant platform operator.
5.4 Subject to clause 22.1, we will not be liable to you for any loss or damage arising out of:
a. your use of any third-party sub-processor; or
b. any act or omission of any third-party sub-processor operator.
5.5 When using social media features on our website, or browsing pages on our website that incorporate social media features, sub-processors may collect information about you and your use of our website and those features, including by means of cookies. For more information about these cookies and the use of personal information collected by us and by those platforms, see our Privacy and Cookies Policy.
6. Collection of personal information and privacy
6.1 We collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy and Cookies Policy.
6.2 In accordance with Australian Privacy Principle 3, we will only collect personal information where the information is reasonably necessary for, or directly related to, one or more of our functions or activities.
6.3 We may collect personal information from users when they:
a. create an account or register as an Institution, Institution Admin, Alumni user or other user;
b. create, administer or interact with an Alumni Page;
c. complete a membership registration or payment process;
d. update their profile, account or membership details;
e. communicate with us;
f. participate in events, programs, groups, forums, chat groups, fundraising campaigns, Business Directory listings or other platform features;
g. submit content or information through the website;
h. request support or assistance; or
i. otherwise use the website or our services.
6.4 The personal information collected by us may include:
a. name;
b. email address;
c. telephone number;
d. postal address;
e. date of birth;
f. profile information;
g. education, alumni, institutional or professional details;
h. membership details and payment-related information;
i. communications with us;
j. technical information relating to use of the website, including device, log and usage information; and
k. any other information you provide to us.
6.5 We will not collect sensitive information unless:
a. you consent to the collection and the information is reasonably necessary for, or directly related to, one or more of our functions or activities; or
b. another exception under the Privacy Act 1988 (Cth) applies.
6.6 We will collect personal information only by lawful and fair means.
6.7 Where reasonable and practicable, we will collect personal information directly from the relevant individual. However, we may also collect personal information from third parties, including Institutions, affiliated organisations, educational institutions, event partners, service providers, payment processors, Institution Admins or other users, where permitted by law.
6.8 If you do not provide personal information requested by us, we may be unable to:
a. create or maintain your account;
b. process your membership registration or payment;
c. verify your eligibility for membership or access to particular features;
d. provide access to the website or services;
e. respond to enquiries or support requests; or
f. provide relevant communications, updates or benefits.
6.9 Further information about how we collect, hold, use and disclose personal information, and how individuals may access or correct their personal information or make a privacy complaint, is set out in our Privacy and Cookies Policy.
6.10 Where there is any inconsistency between these terms and conditions and our Privacy and Cookies Policy in relation to the handling of personal information, the Privacy and Cookies Policy will prevail to the extent of the inconsistency.
7. Misuse of website
7.1 You must not:
a. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
b. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
c. hack or otherwise tamper with our website;
d. probe, scan or test the vulnerability of our website without our permission;
e. circumvent any authentication or security systems or processes on or relating to our website;
f. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of, or is linked to, spyware, a computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
g. impose an unreasonably large load on our website resources, including bandwidth, storage capacity and processing capacity;
h. decrypt or decipher any communications sent by or to our website without our permission;
i. conduct any systematic or automated data collection activities, including scraping, data mining, data extraction and data harvesting, on or in relation to our website without our express written consent;
j. access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
k. use our website except by means of our public interfaces;
l. violate the directives set out in the robots.txt file for our website;
m. use data collected from our website for any direct marketing activity, including email marketing, SMS marketing, telemarketing and direct mailing;
n. do anything that interferes with the normal use of our website; or
o. use our website in any way that involves, facilitates, promotes or conceals modern slavery, human trafficking, forced labour, exploitation or conduct prohibited by the Modern Slavery Act or any equivalent applicable law.
7.2 You must not use data collected from our website to contact individuals, companies or other persons or entities, except to the extent expressly permitted by these terms and conditions or applicable law.
7.3 You must ensure that all information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and not misleading.
8. Modern slavery
8.1 We are committed to conducting our business in a manner that respects human rights and seeks to identify, assess and address risks of modern slavery in our operations and supply chains.
8.2 For the purposes of this clause, modern slavery includes conduct that would constitute modern slavery within the meaning of the Modern Slavery Act 2018 (Cth), including slavery, servitude, forced labour, forced marriage, debt bondage, deceptive recruiting for labour or services, trafficking in persons and the worst forms of child labour.
8.3 Each user, Institution, Institution Admin, supplier, contractor and other person that interacts with us through the website must comply with all applicable laws relating to modern slavery, human trafficking, forced labour and related human rights matters.
8.4 You must not use the website in connection with any activity that involves, facilitates, promotes or conceals modern slavery.
8.5 Where a user, Institution, Institution Admin, supplier or contractor provides goods, services, content, data, personnel or other support to us or through the website, that person must:
a. take reasonable steps to identify, assess and manage modern slavery risks in its own operations and supply chains;
b. maintain appropriate policies, procedures and controls to prevent modern slavery;
c. promptly notify us if it becomes aware of any actual or suspected modern slavery issue connected with its activities, personnel, operations or supply chains that may affect us, the website or any Alumni Page; and
d. provide reasonable information and assistance requested by us in relation to any modern slavery risk assessment, investigation or reporting requirement.
8.6 If we reasonably suspect that a person has engaged in conduct involving modern slavery, or has failed to comply with this clause, we may:
a. request further information from that person;
b. suspend or restrict that person’s access to the website;
c. remove content, listings, events, fundraising campaigns or advertisements connected with the relevant conduct;
d. terminate the person’s account, membership or access rights; and
e. notify relevant authorities where we consider it appropriate or are required by law.
8.7 Nothing in this clause limits any obligation we or any other person may have under the Modern Slavery Act 2018 (Cth) or any other applicable law.
9. Plans and memberships
9.1 Institutions may register with Alumnly to establish and operate an Alumni Page by selecting a paid Membership Plan offered by us from time to time.
9.2 All Membership Plans available to Institutions are paid plans, unless we expressly agree otherwise in writing.
9.3 Each Membership Plan may be updated from time to time to include additional features, restrictions, usage limits or services. We also reserve the right to update or change the pricing for each Membership Plan from time to time.
9.4 Unless otherwise agreed in writing, each Institution that registers with Alumnly agrees to a 12-month subscription term.
9.5 As part of the onboarding process, we may provide an Institution with an Alumnly Network Proposal setting out the applicable Membership Plan, fees, features, services, subscription term and any additional commercial terms.
9.6 If there is any inconsistency between these terms and conditions and an Alumnly Network Proposal accepted by an Institution, the Alumnly Network Proposal will prevail to the extent of the inconsistency in relation to the commercial terms applicable to that Institution.
9.7 Unless otherwise agreed in writing, an Institution may cancel its subscription by giving us at least 3 months’ written notice before the expiry of the then-current subscription term.
9.8 If an Institution does not give at least 3 months’ written notice of cancellation before the expiry of the then-current subscription term, the Institution’s subscription will automatically renew for a further 12-month term.
9.9 Subscription fees payable by Institutions must be paid in accordance with the applicable Membership Plan, Alumnly Network Proposal, invoice or other payment arrangement agreed with us.
9.10 All invoices issued by us must be paid within 14 days of issue, unless otherwise stated in the relevant invoice or agreed in writing. Any amounts outstanding after 14 days may be charged penalty interest at the rate of 10% above the Westpac Bank standard interest rate, calculated from the due date until payment is received in cleared funds.
9.11 An overview of current Membership Plans, inclusions and pricing may be outlined on our website at https://www.alumnly.com/pricing or otherwise provided to Institutions as part of the onboarding or proposal process.
9.12 Any commission, transaction fee, platform fee or other amount payable to us in connection with events, fundraising activities, Business Directory listings, merchandise, membership registration payments or other payment transactions will be as specified in the applicable Membership Plan, Alumnly Network Proposal, invoice, fee schedule or other written agreement between us and the relevant Institution.
9.13 Unless otherwise agreed in writing, payments made by Alumni users or other end users through an Institution’s Alumni Page are processed by or through the relevant Institution’s Payment Gateway. We do not control the Institution’s pricing, refund settings, payment terms or recurring payment configuration.
9.14 Email updates may be sent when content is added to an Institution’s Alumni Page. The system may automatically compile that information into a single email update to active users. These emails are sent via Amazon Email Services. Institutions can update the frequency of these emails to weekly, fortnightly, monthly or quarterly. The default frequency is weekly.
9.15 Email newsletters are integrated with SendGrid at https://www.sendgrid.com, which is a third-party platform and not directly affiliated with Alumnly Pty Ltd. We do not accept liability in relation to an Institution’s or user’s use of the SendGrid website or platform, except to the extent required by law.
10. Membership registration payments
10.1 An Institution may require Alumni users to pay a membership registration fee when registering for access to that Institution’s Alumni Page.
10.2 A membership registration fee may be:
a. a one-time fee; or
b. a recurring fee,
as determined and configured by the relevant Institution.
10.3 Membership registration fees are set by the relevant Institution. Alumnly does not set the amount of membership registration fees charged by an Institution to Alumni users, unless expressly agreed otherwise with the relevant Institution.
10.4 An Institution may connect its Payment Gateway to the website and configure the amount to be charged to Alumni users during the registration process.
10.5 The Payment Gateway may be Stripe, which is Alumnly’s default Payment Gateway, or another custom Payment Gateway made available to or approved for the relevant Institution.
10.6 Where an Institution configures a membership registration fee, Alumni users who register directly through that Institution’s Alumni Page will be required to complete the payment process specified by the Institution as part of the registration process, unless the Institution determines otherwise.
10.7 Alumni users who are added directly by an Institution are not required to complete the membership registration payment process through the website. Those Alumni users may be given access to the relevant Institution’s Alumni Page directly, subject to the Institution’s configuration, approval processes and access settings.
10.8 The membership registration payment process for Alumni users registering directly through an Institution’s Alumni Page is as follows:
a. the Alumni user accesses the relevant Institution’s Alumni Page;
b. the Alumni user completes and submits the registration form, including any required contact, profile, eligibility and account information;
c. the Alumni user agrees to these terms and conditions and the Privacy and Cookies Policy;
d. if the relevant Institution has configured a one-time or recurring membership registration fee, the Alumni user is directed to the Institution’s Payment Gateway to complete payment;
e. the Alumni user provides the payment information required by the Institution’s Payment Gateway, including credit card or debit card details where applicable;
f. the membership registration fee is charged to the Alumni user’s nominated credit card, debit card or other accepted payment method at the time of registration;
g. the payment is processed by or through the Institution’s Payment Gateway;
h. following successful payment and submission of the registration, the relevant Institution Admin is notified of the Alumni user’s registration;
i. the Institution Admin may then approve or reject the Alumni user’s registration in accordance with the Institution’s eligibility criteria, approval processes and access settings;
j. the Alumni user follows any verification prompts sent by the website, including clicking on the verification link in the email sent to the Alumni user; and
k. the Alumni user’s account is activated after the required registration, payment, verification and approval steps have been completed, subject to any eligibility requirements imposed by the relevant Institution.
10.9 Payment of a membership registration fee does not guarantee that an Alumni user’s registration will be approved. Approval of an Alumni user’s registration is determined by the relevant Institution or Institution Admin.
10.10 If an Alumni user’s registration is rejected by the Institution or Institution Admin after payment has been made, the relevant Institution is responsible for reimbursing or refunding the membership registration fee to the Alumni user, subject to the Institution’s refund processes and the rules, fees and processing times of the applicable Payment Gateway.
10.11 Alumnly is not responsible for reimbursing or refunding any membership registration fee where an Alumni user’s registration is rejected by an Institution or Institution Admin, except to the extent caused by Alumnly’s negligence, fraud or wilful misconduct or to the extent liability cannot be excluded under applicable law.
10.12 Payments made by Alumni users for membership registration are not handled by Alumnly. Such payments are processed by or through the relevant Institution’s Payment Gateway.
10.13 The amount charged to an Alumni user, the timing of payment, the frequency of any recurring payment, and any payment processing fees, surcharges or related charges are determined by the relevant Institution and the applicable Payment Gateway.
10.14 Alumnly does not store credit card information, debit card information or other payment card details submitted through an Institution’s Payment Gateway.
10.15 By making a membership registration payment, the Alumni user agrees to comply with:
a. the payment terms specified by the relevant Institution;
b. any applicable recurring payment authority or direct debit authority;
c. the terms, conditions and policies of the applicable Payment Gateway; and
d. any refund, reimbursement or cancellation terms specified by the relevant Institution.
10.16 Any credit card, debit card, transaction, processing, surcharge, chargeback or similar fee charged by a Payment Gateway in connection with a membership registration payment is the responsibility of the Alumni user or the relevant Institution, as determined by the Institution’s payment terms and the applicable Payment Gateway terms.
10.17 Alumnly is not liable for any credit card, debit card, transaction, processing, surcharge, chargeback or similar fee charged by a Payment Gateway, except to the extent caused by Alumnly’s negligence, fraud or wilful misconduct or to the extent liability cannot be excluded under applicable law.
10.18 If a payment is declined, reversed, cancelled, dishonoured or otherwise not successfully processed:
a. the Alumni user’s registration may be rejected, suspended or delayed;
b. the relevant Institution may request that the Alumni user provide an alternative payment method;
c. access to the relevant Alumni Page or membership benefits may be withheld until payment has been successfully processed; and
d. the Alumni user remains liable to the relevant Institution for any outstanding amounts properly payable in accordance with the Institution’s payment terms.
10.19 Any refund, reimbursement, cancellation, billing dispute, failed payment, chargeback or recurring payment issue relating to a membership registration fee charged by an Institution must be directed to the relevant Institution or the applicable Payment Gateway.
10.20 Alumnly is not responsible for any dispute between an Alumni user and an Institution concerning:
a. the amount of any membership registration fee;
b. whether the fee is one-time or recurring;
c. the timing or frequency of payment;
d. the approval or rejection of an Alumni user’s registration;
e. refunds, reimbursements or cancellations;
f. credit card, debit card, transaction, processing, surcharge, chargeback or similar fees;
g. failed, duplicate or disputed payments; or
h. any act or omission of the Institution’s Payment Gateway,
except to the extent caused by Alumnly’s negligence, fraud or wilful misconduct or to the extent liability cannot be excluded under applicable law.
10.21 Subject to any rights an Alumni user may have under the Australian Consumer Law, membership registration fees charged by an Institution are subject to the refund, reimbursement and cancellation terms set by that Institution and the applicable Payment Gateway.
10.22 Alumnly does not store payment card information and does not process or control payments made through an Institution’s Payment Gateway. Alumnly is not responsible for any loss, delay, refusal, error, failed payment, duplicate payment, chargeback, refund issue, reimbursement issue or payment dispute arising from the acts or omissions of an Institution, an Alumni user or a Payment Gateway, except to the extent caused by Alumnly’s negligence, fraud or wilful misconduct or to the extent liability cannot be excluded under applicable law.
10.23 Nothing in these terms and conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
11. Registration and accounts
11.1 Institutions may register for an account with our website by:
a. completing and submitting the Institution account registration form or onboarding documentation required by us;
b. agreeing to these terms and conditions and our Privacy and Cookies Policy;
c. accepting the applicable Membership Plan, Alumnly Network Proposal or other proposal document provided by us;
d. providing required contact, billing, administrative and Institution information;
e. connecting or configuring a Payment Gateway, where applicable;
f. nominating a sub-domain site within the website for the Institution in the following format: [institution-name].alumnly.com; and
g. completing any verification, onboarding or approval steps required by us.
11.2 Alumni may register for an account with through the website by:
a. completing and submitting the account registration form on the relevant Institution’s Alumni Page;
b. agreeing to these terms and conditions and our Privacy and Cookies Policy;
c. selecting or confirming the relevant Institution’s Alumni Page;
d. completing any membership registration payment required by the relevant Institution through the Institution’s Payment Gateway;
e. clicking on the verification link in the email that the website sends and following the prompts contained in that email to complete registration; and
f. satisfying any eligibility or approval requirements imposed by the relevant Institution.
11.3 Alumni users added directly by an Institution may be granted access to that Institution’s Alumni Page without completing the membership registration payment process through the website, subject to the Institution’s access settings and approval processes.
11.4 Alumni must verify and confirm that they are a former student, member or other eligible person associated with the Institution’s Alumni Page with which they wish to register, unless the Institution applies different eligibility criteria.
11.5 Any Alumni user who is discovered not to satisfy the eligibility criteria for the relevant Alumni Page may have their profile removed or deleted from the Alumni Page at the discretion of the Institution or its authorised Institution Admins. We do not take responsibility for the removal or deletion of any Alumni profile from an Alumni Page at the Institution’s discretion, except to the extent required by law.
11.6 You must not allow any other person to use your account to access the website.
11.7 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
11.8 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.
12. User login details
12.1 If you register for an account with our website, you will be asked to choose a user ID and password.
12.2 Your user ID must not be liable to mislead and must comply with the content rules set out in clause 19. You must not use your account or user ID for or in connection with the impersonation of any person.
12.3 You must keep your password confidential.
12.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
12.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for losses arising out of such failure.
13. Cancellation and suspension of account
13.1 We may:
a. suspend your account;
b. cancel your account; and/or
c. edit your account details,
at any time in our discretion, with or without notice to you, subject to applicable law.
13.2 You may cancel your account on our website using your account control panel on the website.
13.3 If an Institution’s Membership Plan is cancelled before the end of the then-current subscription term:
a. the Institution will not be entitled to any refund of fees in relation to the remainder of the subscription term, subject to any rights the Institution may have under the Australian Consumer Law;
b. all unpaid fees for the remainder of the subscription term will become due and payable in accordance with the applicable Membership Plan, Alumnly Network Proposal, invoice or other written agreement between us and the Institution;
c. any cancellation will not affect accrued rights or liabilities arising before the effective date of cancellation; and
d. unless otherwise agreed in writing, the Institution must give at least 3 months’ written notice before the expiry of the then-current subscription term to avoid automatic renewal for a further 12-month term.
14. Social networking
14.1 Registered Institution Admins and Alumni will have access to such additional features on our website as we may from time to time determine, which may include:
a. facilities to complete a detailed personal profile on the website, to publish that profile on the website, and to restrict the publication of that profile to particular groups or individuals registered on the website;
b. facilities to create groups, manage groups that you have created, join and leave groups, and share information amongst group members;
c. the facility to send private messages via the website to particular groups or individuals registered on the website; and
d. the facility to post and publish text and media on the website.
14.2 You acknowledge that we cannot be held responsible for the behaviour of our users, either on or off the website, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading. Subject to clause 22.1, you will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.
14.3 You agree to the publication of posts relating to you by others on our website. You acknowledge that such posts may be critical, defamatory or otherwise unlawful. Subject to clause 22.1, you agree that you will not hold us liable in respect of any such posts, irrespective of whether we are aware or ought to have been aware of such posts.
15. Business Directory
15.1 Availability and access
a. The Business Directory module is available to users based on the Membership Plan selected by the relevant Institution.
b. Institutions may embed the Business Directory module on external sites using the provided embed code.
c. Institution Admins may offer the Business Directory to Alumni and/or non-Alumni users, including staff, parents, sponsors and others, either free of charge or as a paid subscription.
15.2 Subscription and payment
a. For paid Business Directory listings, Institutions must connect their Payment Gateway account. Subscription fees paid by users will be processed directly to the relevant Institution’s Payment Gateway account.
b. Institution Admins may set monthly, yearly, or both monthly and yearly options for Standard and Premium Plans. Users will only see the subscription options made available by the Institution Admin for each plan.
c. Institution Admins may add Business Directory listings directly without payment, providing flexibility in managing the Business Directory.
d. Non-Alumni users must register to list a business on the relevant Institution’s Alumnly site.
e. If a Business Directory listing is set as free, users will not be directed to a payment screen. If set as paid, users must select a plan and pay the relevant fee through the Institution’s Payment Gateway.
15.3 Rights and display
By listing a business, users grant the Institution and Alumnly the right to display the Business Directory listing on the relevant Alumnly site, external sites, the Alumnly platform and associated websites.
15.4 Subscription terms and cancellations
a. Subscription fees are payable monthly or annually, as selected by the user. Users agree to pay the subscription amount set by the Institution.
b. Cancellations take effect at the end of the current subscription term. No pro-rata refunds are offered, subject to any rights under the Australian Consumer Law.
c. Subscribers agree to a minimum term as per their selection and are not entitled to refunds if their listing is cancelled or terminated during the term, subject to applicable law.
d. Users may unpublish their Business Directory listing at any time, but this does not cancel their subscription. To cancel, users must follow the applicable cancellation process.
15.5 Pricing changes
Institution Admins may amend subscription pricing at any time. New pricing takes effect immediately for new listings and after 30 days for existing subscribers. Renewals due within 30 days of a price change will be charged at the old rate; renewals after 30 days will be charged at the new rate.
15.6 Institution Admin controls
Institution Admins have full discretion to amend, update, cancel, delete or archive business listings at any time.
15.7 Plan upgrades and changes
Users may change or upgrade their subscription plan at any time, with changes taking effect at the next renewal date.
15.8 Payment processing
All payments are processed through the relevant Institution’s Payment Gateway directly to the Institution’s Payment Gateway account. Alumnly does not store payment card information, process user payments or control Business Directory plan costs, and is not responsible for disputes regarding payment or pricing, except to the extent required by law.
15.9 Content and compliance
All business listings, promotions and advertisements are viewable by third parties. All content must comply with clause 19.
15.10 Enquiries
All enquiries regarding Business Directory plan costs should be directed to the relevant Institution or Institution Admin. Alumnly does not set or control Business Directory plan pricing, unless expressly agreed otherwise with the relevant Institution.
16. Chat Group terms
16.1 Creation and access
a. The Alumnly Chat Group feature enables Institutions and Institution Admins to create chat groups for Alumni users.
b. Institution Admins may establish public or private chat groups.
c. Public Chat Groups may be viewed, joined and left by all registered Alumni users. The list of subscribed members is visible to all registered Alumni.
d. Private Chat Groups are managed solely by Institution Admins. Only users granted access by an Institution Admin may view or participate in private group discussions. Content in private groups is not visible to non-members.
16.2 Moderation and content management
a. Alumnly Chat Group uses OpenAI technology at https://openai.com/ to assist with content moderation.
b. If a comment or post is flagged for moderation, it will be hidden from the group until reviewed by an Institution Admin. The user who posted the flagged content will be notified of the moderation status.
c. Institution Admins are responsible for reviewing flagged content and may either approve or delete such content.
d. Approved content will be made visible to group members immediately. Deleted content will be permanently removed.
e. Institution Admins retain full discretion to monitor, manage and delete any posts or comments within any chat group, including previously approved content.
16.3 User responsibilities
a. Users must comply with all applicable terms, including content standards and community guidelines, when participating in chat groups.
b. Users acknowledge that participation in chat groups is subject to moderation and that content may be removed or access restricted at the discretion of Institution Admins.
17. AI-powered insights and Natural Language Query
17.1 The Platform may include features that use artificial intelligence or machine learning to assist Institution Admins with analytics, reporting, search, segmentation, insights and related administrative functions. These features may include a Natural Language Query feature that that allows authorised Institution Admins to submit plain-English questions and receive charts, summaries, reports or other data-driven outputs.
17.2 Alumnly uses Amazon Bedrock, a managed foundation-model service operated by Amazon Web Services, Inc. or its affiliates (AWS), to provide certain AI-powered features.
17.3 When an Institution Admin uses an AI-powered feature, Alumnly may process the query submitted by the Institution Admin, relevant account data, usage data and the minimum Institution-managed data context reasonably required to generate the requested output.
17.4 Alumnly configures AI processing through Amazon Bedrock to occur within AWS infrastructure in the AWS region in which the relevant Institution's data is hosted unless otherwise agreed with the Institution or required for service availability, security, backup, redundancy, maintenance or compliance purposes. As at the date of these Terms, Alumnly's primary hosting regions are AWS Asia Pacific (Sydney) and AWS Europe (London). Additional AWS regions may be configured on request where an Institution has specific data-residency requirements.
17.5 Alumnly configures Amazon Bedrock so that, in respect of data processed through the AI-powered features:
a. the data is not used by AWS, or any foundation-model provider whose model is accessed via Amazon Bedrock, to train, retrain, fine-tune or improve any foundation model;
b. the data is not shared by AWS with the foundation-model provider whose model is accessed through Amazon Bedrock, except to the extent expressly required to provide the service and permitted under AWS’s applicable service terms;
c. AWS does not retain query inputs or model outputs beyond what is necessary to process and return the response, except where logging, monitoring or audit functionality is enabled by Alumnly within Alumnly’s own AWS account for service quality, security, troubleshooting, audit or compliance purposes; and
d. AI processing is conducted within AWS infrastructure, subject to Alumnly’s applicable hosting, security and data-residency configurations.
17.6 Outputs generated by AI-powered features, including charts, summaries, reports, classifications, recommendations and analytical responses, are generated automatically and are provided for administrative assistance only. Alumnly does not warrant that AI-generated outputs will be complete, accurate, current,error-free or suitable for any particular purpose.
17.7 Subject to clause 23.1, and any rights, guarantees or remedies that cannot lawfully be excluded, Alumnly is not liable for any loss, damage, cost or expense arising from reliance on AI-generated outputs, except to the extent caused by Alumnly’s breach of these Terms, negligence, wilful misconduct or breach of applicable law.
18. Personal profiles
18.1 All information that you supply as part of a personal profile on the website must be true, accurate, current, complete and not misleading.
18.2 You must keep your personal profile on our website up to date.
18.3 Personal profile information must also comply with clauses 7 and 20.
19. Our rights to use your content
19.1 In these terms and conditions, your content means all works and materials, including text, graphics, images, audio material, video material, audio-visual material, scripts, software and files, that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
19.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
19.3 You grant to us the right to sub-license the rights licensed under clause 19.2.
19.4 You grant to us the right to bring an action for infringement of the rights licensed under clause 19.2.
19.5 You waive all moral rights in your content to the maximum extent permitted by applicable law, and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
19.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
19.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions, or if we reasonably suspect that you have breached these terms and conditions, we may delete, unpublish or edit any or all of your content.
20. Rules about your content
20.1 You warrant and represent that your content will comply with these terms and conditions.
20.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person in any jurisdiction and under any applicable law.
20.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
a. be libellous or maliciously false;
b. be obscene or indecent;
c. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
d. infringe any right of confidence, right of privacy or right under data protection legislation;
e. constitute negligent advice or contain any negligent statement;
f. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
g. be in contempt of any court or in breach of any court order;
h. be in breach of racial or religious hatred or discrimination legislation;
i. be blasphemous;
j. be in breach of official secrets legislation;
k. be in breach of any contractual obligation owed to any person;
l. depict violence in an explicit, graphic or gratuitous manner;
m. be pornographic, lewd, suggestive or sexually explicit;
n. be untrue, false, inaccurate or misleading;
o. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury, death or any other loss or damage;
p. constitute spam;
q. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;
r. cause annoyance, inconvenience or needless anxiety to any person; or
s. involve, facilitate, promote or conceal modern slavery, human trafficking, forced labour, exploitation or any conduct prohibited by the Modern Slavery Act or equivalent applicable law.
20.4 Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
20.5 You must not use our website to link to any website or web page consisting of or containing material that would, if posted on our website, breach these terms and conditions.
20.6 You must not submit to our website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
21. Report abuse
21.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
21.2 You can let us know about any such material or activity by email or by using the contact details published on our website.
22. Limited warranties
22.1 We do not warrant or represent:
a. the completeness or accuracy of the information published on our website;
b. that the material on the website is up to date;
c. that the website will operate without fault; or
d. that the website or any service on the website will remain available.
22.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our discretion without notice or explanation. Save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
22.3 To the maximum extent permitted by applicable law and subject to clause 23.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
23. Limitations and exclusions of liability
23.1 Nothing in these terms and conditions will:
a. limit or exclude any liability for death or personal injury resulting from negligence;
b. limit or exclude any liability for fraud or fraudulent misrepresentation;
c. limit or exclude any liability under the Australian Consumer Law that cannot lawfully be limited or excluded;
d. limit any liabilities in any way that is not permitted under applicable law; or
e. exclude any liabilities that may not be excluded under applicable law.
23.2 The limitations and exclusions of liability set out in this clause 23 and elsewhere in these terms and conditions:
a. are subject to clause 23.1; and
b. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, tort, including negligence, and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
23.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature, except to the extent liability cannot be excluded under applicable law.
23.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
23.5 We will not be liable to you in respect of any business losses, including loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
23.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
23.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
23.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity. You agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions. This will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees.
24. Indemnity
24.1 You indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses, including legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute, incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of these terms and conditions.
25. Breaches of these terms and conditions
25.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions, or if we reasonably suspect that you have breached these terms and conditions, we may:
a. send you one or more formal warnings;
b. temporarily suspend your access to our website;
c. permanently prohibit you from accessing our website;
d. block computers using your IP address from accessing our website;
e. contact any or all of your internet service providers and request that they block your access to our website;
f. commence legal action against you, whether for breach of contract or otherwise; and/or
g. suspend or delete your account on our website.
25.2 Where we suspend, prohibit or block your access to our website or any part of our website, you must not take any action to circumvent such suspension, prohibition or blocking, including creating or using a different account.
26. Third-party websites
26.1 Our website includes hyperlinks to other websites owned and operated by third parties. Such hyperlinks are not recommendations.
26.2 We have no control over third-party websites and their contents and, subject to clause 23.1, we accept no responsibility for them or for any loss or damage that may arise from your use of them.
27. Trade marks
27.1 ALUMNLY, our logos and our other registered and unregistered trade marks are trade marks belonging to us. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
27.2 The third-party registered and unregistered trade marks on our website are the property of their respective owners. Unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any holders of any such rights and cannot grant any licence to exercise such rights.
28. Variation
28.1 We may revise these terms and conditions from time to time.
28.2 The revised terms and conditions will apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
28.3 If you have given your express agreement to these terms and conditions, we may ask for your express agreement to any revision of these terms and conditions. If you do not give your express agreement to the revised terms and conditions within the period we specify, we may disable or delete your account on the website, and you must stop using the website.
29. Assignment
29.1 You agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
29.2 You may not, without our prior written consent, assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
30. Severability
30.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
30.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted and the rest of the provision will continue in effect.
31. Third-party rights
31.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
31.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
32. Entire agreement
32.1 Subject to clause 23.1, these terms and conditions, together with our Privacy and Cookies Policy and any policies expressly incorporated by reference, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.
32.2 For Institutions, these terms and conditions must be read together with the applicable Alumnly Network Proposal, Membership Plan, invoice, fee schedule or other written agreement between us and the relevant Institution. To the extent of any inconsistency concerning commercial terms applicable to that Institution, clause 9.6 applies.
33. Law and jurisdiction
33.1 These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia.
33.2 Any disputes relating to these terms and conditions are subject to the exclusive jurisdiction of the courts of Victoria, Australia and the courts competent to hear appeals from those courts.
34. Our details
34.1 This website is owned and operated by Alumnly Pty Ltd.
34.2 We are registered as a business in Australia under ABN 24 602 502 983.
34.3 Our registered office and principal place of business is:
Alumnly Pty Ltd
321 Moorabool Street
Geelong VIC 3220
Australia
34.4 You can contact us:
a. by post, to the postal address given above;
b. using our website contact form; or
c. by telephone, on the contact number published on our website.